FAQs

Patients FAQs

Relevant retina specialist ophthalmologists worldwide are supporting the RETIPLUS SYSTEM for its innovative value and the promising future for helping different visual conditions. You can find their opinions in the testimonials section.

Your specialist should analyze your visual condition and personal characteristics to evaluate the training you would need.

SmartGlasses are prescribed and acquired through RETIPLUS CERTIFIED OPTOMETRISTS (RCOs) and some training is usually required depending on the patient's visual condition and personal characteristics. Therefore, the price is variable according to each treatment. However, RETIPLUS is currently the most competitive technological wearable aid in the world market.

It depends of visual conditions and pathologies, but in general many people recover the illusion of being able to enjoy theatre, museums and sports and leisure activities that before having RETIPLUS had abandoned. However, movies and television have major limitations.

After proper training, and depending on the indications of your specialist, you will be authorized under your own responsibility to walk while using your own vision and the extra "help view" provided by the screens of the Smartglasses.

The charging of SmartGlasses is simple through a standard USB cable, so it can be charged through any USB charger to electric plug or in the car, allowing recharging in any situation.

It can also be charged by connecting the aforementioned USB cable to a computer or to a powerbank. A powerbank => 6,000 mAh is recommended. It is also possible to use the Smartglasses while they are being loaded simultaneously by any of the aforementioned methods.

It depends considerably on the use and functions that are used. The contour mode, for example, is a large energy consumer due to the powerful algorithms required in real time. However, in the worst case, the battery lasts 2 hours.

If your use progressive lenses, your brain accommodation on SmartGlasses
images may take more time. Non-progressive lenses can be used under
SmartGlasses.

In any case, your Specialist will advise you or provide you with lenses that will fit the SmartGlasses.

Unlike other devices with screens close to the eyes that require intermediate lenses for focusing. However, our SmartGlasses works on Augmented Reality. The images are projected to infinity and are always on focus.

Do not.

In the first service level, please call your RCO at the Ophthalmology Center
where they trained you and you acquired the device. They know your visual condition and will easily discriminate if it is an optical or technical issue.

In case of a technical issue, our help service is available at info@retiplus.com or by phone (+34) 681.202.247.

No. You only have to connect the Tablet to the internet at the moment of login for verification of active license and authenticated user through your personal password. Once the RETIPLUS platform has been recognized the user, the internet connection is no longer necessary.

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