FAQs

Frequently Asked Questions

The KIT RETIPLUS is included in the Course and the total amount is stronglyreduced. The Professional receives his RETIPLUS KIT at the beginning of the Course, and uses it simultaneously during the explanations to familiarize himself, quickly understand its functionality and be able to use it immediately afterwards in his Optical Center.

Progressive lenses can be used under SmartGlasses. On the contrary, non-progressive lenses are not OK with RETIPLUS. In any case, your Specialist will advise you or provide you with a frame for lenses that will fit the SmartGlasses. Same accessory is to be used when Patient needs selective filters.

Relevant retina specialized ophthalmologists worldwide are supporting the RETIPLUS SYSTEM for its innovative value and the promising future for helping different visual conditions. You can find their opinions in the testimonials section.

SmartGlasses are prescribed and acquired through RETIPLUS CERTIFIED OPTOMETRISTS (RCOs) and some training is usually required depending on the patient's visual condition and personal characteristics. Therefore, the price is variable according to each treatment. However, RETIPLUS is probably the most competitive technological wearable aid in the world market.

The License of Use of the RETIPLUS® Platform commits the professional user to develop a responsible relationship with their Patients. You must commit to not offering the aid device without proper prior training, while offering the appropriate follow-up services.
During the 15 days following the sale of any PLUSINDES device, the Professional will offer the Patient an eventual re-adaptation / re-personalization free of charge, while also offering the appropriate follow-up services.
For the purposes of continuous improvement and for the improvement of the products, the Professional will complete and send by email to PLUSINDES, SL the survey forms to patients who try it, acquire or not the device.
The Optical Center undertakes to disseminate PLUSINDES, SL products on its website and on its social networks, as well as display the information elements provided by PLUSINDES, SL (informative brochures, posters, videos, etc.). It will also promote test appointments to selected target patients in its patient database each month.
The KIT RETIPLUS® is for personal use of the RCO, it can not be lent, or transmitted to other professionals, which would be an immediate reason for deactivating the license.

Even using a cane requires some training. Also for RETIPLUS SmartGlasses. Your specialist should analyze your visual condition and personal characteristics to evaluate the training you would need.
In the first service level, please call your RCO at the Ophthalmology Center where they trained you and you acquired the device. They know your visual condition and will easily discriminate if it is an optical or technical issue. In case of a technical issue, our help service is available at info@retiplus.com or by phone (+34) 681.202.247.

In the first service level, please call your RCO at the Ophthalmology Center where they trained you and you acquired the device. They know your visual condition and will easily discriminate if it is an optical or technical issue.

In case of a technical issue, our help service is available at info@plusindes.com or by phone (+34) 681.202.247.

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